RESPONSIBILITIES
• To help customers maximize network availability and functionality to achieve their business goals. The NCE delivers the technologies; solutions and services customers need to expertly manage their networks.
• Act as the "Cisco’s face to the customer," working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments.
• Responsible for providing consultative, proactive and/or reactive support to Cisco accounts.
• The ideal candidate is a creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues.
SKILLS AND EXPERIENCE
• At least 3 to 5 years of working experience in the IT industry.
• CCNA, CCNP certifications are required.
• Must have good knowledge of Cisco product lines and technology.
• Expert level internetworking troubleshooting in a large-scale network environment.
• Possess good technical account management skills.
• Have strong communication and customer facing skills.
• Language skills in Japanese and Mandarin is a must, and fluency in English is definitely a plus.
