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 Manpower China: General Manager(BPO, 800K+) |
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alexmp
[博客]
[个人文集]
头衔: 海归少校
性别: 
加入时间: 1970/01/01
文章: 83
来自: Shanghai JW Grace Consulting Co., Ltd.
海归分: 22982
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作者：alexmp 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
Position: General Manager
Location: Shanghai
Candidate Specifications
*MBA/CA / ICWA / CPA
*Total Experience - Between 12-17 years post Qualification.
*Min. 5 yrs of exp in an international BPO.
Principal Responsibilities
*Develop strategy for identifying processes that can be off shored – existing and new clients
*Solutioning for new clients and new processes of existing clients
*Will be resposible for business development and P & L of WBPO business,
*Ensure COPC/ BS7799 and other security procedure as specified by the Risk and Compliance team, are adhered to.
*Represent the location in internal and external forums for providing visibility to the location achievements/ improvement areas.
*Front end client visits and lead site level initiatives.
*Work closely with other functions to implement appropriate operational standards.
*Conduct an open house once a month where employees can voice their opinion on operational / compliance /administrative issues.
*Communicate the action plans and initiatives undertaken by the Management Team and other LHs at appropriate intervals.
*In addition to this, conduct Location Council meetings, at least once a month where employees can voice their opinion on operational/ administrative issues such as :
1. Facility Management - Housekeeping, Visitors hospitality, food ect
2. Employee issues and concerns
3. Any other operational issues
*Own and continuously improve transition methodology
*Manage operations for the processes owned & Provide functional support and direction to the reportees on customer support needs
*Project planning and execution – Prepare overall transition plan, track progress, manage transition related issues, milestone reviews, manage process ramp up and stabilization
*Relationship management – Build relationships with customers and look for opportunities
*Develop KPI for processes – work closely with stake holders and negotiate KPIs and reporting structure for processes .
*Responsible for creating SOP
*Monitor the performance of the team and coach them, if required
*Initiate and guide the team in Quality audits and improvement projects
Critical skills required
*Strong interpersonal and influence management skills
*Ability to work and communicate with people across organizational units
*Ability to manage team consisting of highly skilled team members
*Ability to think strategically and translate strategy into action plans
*Strong analytical skills with an ability to problem solve with a win-win negotiation approach
*Ability to lead people on large, multi-functional efforts
*Willingness to work in shifts
*Good analytical ability.
*Mindset of excellent process execution & continuous improvement.
*Execellent MS office knowledge - excel (incl Pivot),
*Knowledge of Accounting concepts & principles, US GAAP, Sox/SAS Compliance, ERP & other software applications will be an added advantage.
*Attention to detail/Comfortable with MS – Excel and number crunching
*High level of mental maturity and Customer Service skills
*Execellent written & verbal communications including ability to make very good presentations.
*Understanding of end to end business and F&A processes incl exposure to quality.
Alex Lu
Consultant
I.T.
Manpower Professional
36F, Xin Mei Union Square,
No. 999 Pudong Road(S.), Pudong
Shanghai 200120, China
T: +86 21 58782618, ext. 6657
D: +86 21 38606657
E: [email protected]
MSN: [email protected]
www.manpowerprofessional.com.cn
作者：alexmp 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 Manpower China: General Manager(BPO, 800K+) -- alexmp - (3589 Byte) 2007-10-30 周二, 17:46 (3381 reads)
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