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 Technical Support Engineer opening in Beijing, China |
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NancyLam
头衔: 海归少尉
加入时间: 2005/10/17
文章: 32
海归分: 3897
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作者：NancyLam 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
Technical Support Engineer opening in Beijing, China
Introduction
Worldwide famous MNC is looking for high-caliber professional for its company. We are seeking a Technical Support Engineer to join our company locates in Beijing, China. The mission is to provide our clients high quality business documents.
If anyone interested-in the position mentioned below, please kindly send your update English and Chinese resume with contact details to [email protected] ASAP, thanks!
Major Purpose:
· To provide 1st line management & advice/service to the first level support of Customer Service Centre team
· To manage the work environment to maintain PCA and other performance targets.
· To provide assistance to the Service Support Engineers in dealing with customer faults and enquiries.
· To provide Technical support & service to customers related to the maintenance, use and repair of Company’s products and services. To use the Service Centre systems to interpret customer reported faults or monitored alarms on customer’s services, to isolate the effected component of the customer’s service and provide appropriate technical support for diagnosis and repair.
· Provide On call after hours support for the Customer Service Centre.
· To take ownership responsibility and control for long standing faults
Main Responsibilities:
· Provide technical support for customers maintained by Company. In particular, provide technical diagnosis and resolution of customer reported faults within agreed timescales with the customer.
· Co-ordinate and manage the activities of Carriers, Field Engineers and Third Party service providers engaged in the repair of customer’s services and equipment.
· Work with project managers, technical designers and account teams in implementing projects.
· Provide On call after hours support for customer related fault escalations.
· Maintain and utilize a lab network for testing/simulating customer faults.
· To maintain customer inventory on all Customer Reception Centre systems making full use of the information and maintenance systems appropriate to the services supported. Program customer network elements into monitoring systems and ensure communication with those elements. Implement back-up procedures.
· Understand the regulatory, fair-trading, and competition rules relating to the role sufficiently to be able to comply with them. Seek vendor support / specialist support where appropriate.
· To actively support, at all times, company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information.
· Analysing performance, highlighting problem areas and identifying improvement actions for the team and individuals against targets.
Other Attributes
· Essential
- Demonstrated hands-on experience in Customer Service, Complex Data Network implementation, troubleshooting and support.
- Good knowledge of service developments in the market place
- Strong knowledge of Cisco routers and switches
- Fluency in English and Putonghua
· Desirable
- Qualifications in an Electronics/Telecommunications discipline or equivalent experience.
- Experience of implementing Cisco Voice over IP solutions is an advantage
作者：NancyLam 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 Technical Support Engineer opening in Beijing, China -- NancyLam - (3303 Byte) 2006-10-11 周三, 16:06 (1738 reads)
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