| 作者 |
 猎头职位：美资IT公司 Customer Support Engineer - Portal Expert |
 |
angie0310
头衔: 海归少尉
性别: 
加入时间: 2005/04/18
文章: 21
来自: Beijing
海归分: 2949
|
|
|
作者：angie0310 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
Job Title: Customer Support Engineer
Location: Beijing
Responsibilities:
Customer Support Engineer for Plumtree/Aqualogic Portal Support will be responsible for working with customers and first level support to resolve reported issues. Engineer will:
- Provide customer and systems support of enterprise web technology software and systems.
- Troubleshoot and analyze databases, application servers and new technologies, with a focus on web servers and application servers (Tomcat, BEA Weblogic, IBM Websphere, IIS, Apache), Windows and Unix system administration (Solaris, AIX, Linux, HPUX), Java and .Net Application Programming Interfaces (API's).
- Interact with customers, partners, and software developers to provide technical advice and assistance.
- Work with Sustaining Engineering in prioritizing and resolving technical or politically escalated support issues.
- Assist First Tier in support of newly released products.
- Identify and document product defects for Development Engineering.
- Review design specifications and external technical publications and provide feedback resulting from reviews.
Requirements:
- Advanced troubleshooting skills in all areas above (ALUI Portal knowledge is a major consideration).
- Excellent communication skills oral and written.
- Ability to troubleshoot complex technical issues and assist others in that effort.
- Ability to read and analyze network trace data in an effort to gather data and troubleshoot issues.
- Advanced customer support and communications skills
- Ability to read through Java, .NET and HTML code strings in an effort analyze and resolve customer reported issues.
- Language skills in English, both spoken and written required as well as Traditional Chinese
Critical Success Factors:
- Advanced troubleshooting skills in all skill areas
- Excellent communication and customer relations skills
- Ability to work independently and in a team environment
Education:
- Bachelors Degree in Computer Sciences or Information Technologies or equivalent work experience.
This guy is reporting to US directly, but based in Beijing. The guy should be good at oral English and expert on Portal.
Candidate who is interested in this opportunity please contact:
Angie Zhao
E-mail or MSN: [email protected]
作者：angie0310 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
|
|
|
| 返回顶端 |
|
 |
|
-
 猎头职位：美资IT公司 Customer Support Engineer - Portal Expert -- angie0310 - (2358 Byte) 2006-7-03 周一, 14:00 (1423 reads)
|
|
|
|
您不能在本论坛发表新主题, 不能回复主题, 不能编辑自己的文章, 不能删除自己的文章, 不能发表投票, 您 不可以 发表活动帖子在本论坛, 不能添加附件可以下载文件, |
|
|
