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 世界五百强公司005-SGBU-Services Software Support Engineer |
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windy
头衔: 海归少校
加入时间: 2004/06/30
文章: 707
海归分: 28468
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作者：windy 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
Responsibilities:
· To achieve industry leading customer satisfaction and loyalty through delivery of high level technical support to OpenView customers.
· Perform problem recreation and determination on complex issues; Perform assessment with diagnostic information in a timely manner with client/server applications
· Perform enhancement verification and release testing for assigned products; Understanding of technology; Knowledge of Enterprise or Server Application Deployment Solutions.
· Take ownership of customer issues, understand their environment and the issues impact, then develop, document and deliver timely and effective solutions that maximize customer's investment. Where appropriate engage the company's local and worldwide resources to assist in issue resolution.
· Facilitate the success of other parts of the company through collaborative problem solving, knowledge sharing, mentoring and proactive activities.
Required Qualifications:
· Bachelors Degree education level (Computer System or Japanese preferred).
· Fluent Japanese for customer communication in speaking and writing.
· English skill for internal communication.
· Troubleshooting skill to solve problems and/or identify, verify and document problems.
· Deliver effective information to the customers via the telephone, e-mail, and/or web.
· Knowledge of server platform such as Windows 2003.
· Extended hour support participation (after hour, weekends, and holidays).
· Ability and desire to effectively interact with people.
· Having strong mindset of customer first and productivity improvement.
Preferable Qualifications:
· Communication in Korea or Cantonese.
· Japanese customer support experience.
· Knowledge of UNIX, Networking, Database (Oracle or SQL), or internet services technologies (JAVA XML)
· Knowledge of OpenView products.
联系人
吕小姐
网址:www.denglongmen.com
E-mail: [email protected]
Tel: 0411-84303517 84303967 88837848 88819289
Fax: 0411-84303517
作者：windy 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 世界五百强公司005-SGBU-Services Software Support Engineer -- windy - (2000 Byte) 2006-2-10 周五, 16:25 (768 reads)
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