Responsibilities/Authorities
1. Supervise AR team member in providing services to clients；
2. Review and approve the reports compiled by AR team；
3. Check the Journal Vouchers prepared by all AR team；
4. Coach and direct AR team member；
5. Prepare Key Incident Report for errors made when delivering service to clients.
6. Collaborate with the unit lead to ensure that the client financial processes and other requirements are handled in accordance to agreement with the client.
7. Monitor service levels, metrics and customer requirements, assesses corresponding resource requirements.
8. Coordinate with GL function in Manila to achieve smooth cooperation；
9. Have AR-related Operation Manual updated to ensure that all team members have a latest version instruction to refer to；
10. Coordinate with service management staff for inbound and outbound documents filing and posting；
11. Coordinate with service management staff for IT-related issues and reporting；
12. Report to unit lead for staff management, operation issues, and service management, etc.
JOB REQUIREMENTS:
Good analytical skills as evidenced by previous working experience: expert
Data Entry : Experienced
Mandarin reading and speaking: Skilled
Hands-on ERP, experience with SAP is a plus: Experienced
Accounting experience in AR: expert
Communication skill: Skilled
English language skill: Skilled
