• Conform to globalized service processes, attend to customers' calls and queries through HP international technical support hotline
• Guide customers to go through necessary trouble shooting processes
• Efficiently solve customers' hardware or software issues
• Uplift customer loyalty to HP brand, enhance customer experiences
• Improve technical support efficiency, achieve business successes
Qualification Requirements:
• Bachelor or above, major in IT or English preferred
• Very good command of oral and written English
• Adaptability and insight to different countries' culture
• Necessary IT foundational knowledge (Software and Hardware)
• Strong logical thinking and problem solving capabilities
• Good at interpersonal communication and team-work
• Due to time zone, must be able and willing to take night shift.
