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 猎头职位 - Technical Support Engineer - Shanghai |
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abby.xi
头衔: 海归少校
性别:  年龄: 40
加入时间: 2009/08/14
文章: 115
来自: Shanghai
海归分: 21507
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作者：abby.xi 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
The MTS Level 2 Engineer will serve as a knowledgeable resource to provide short-term and long term technical solutions for developers and end users. The MTS L2 will work with PayPal China's Business Units, Marketing, Product Management, Content Writer, Engineer teams and assist with integrations of PayPals payment processing services. This role will require direct interface with clients and provide guidance and direction in all phases of integration of PayPals service.
MTS L2 is responsible for providing technical design and code level support to PayPal members. MTS L2 plays an important role in enabling program members to create applications that contribute to increased transaction volume on the PayPal site. MTS L2 also provides important feedback to internal product groups that produce tools and features used by developers. MTS L2 needs to be competent in understanding web-based applications. They will have strong communication and customer interaction skills. They will also be accomplished at problem solving and moving between varied tasks
Specific Duties:
- Provide direct technical support (phone and email) to PayPal merchants integrating PayPal products into their websites.
- Installation and setup of Payment interface and APIs for PayPal merchants
- Work with developers and merchant on integration of PayPal to websites.
- Provide technical consulting on best practices and tools available to integrate PayPal product.
- Provide troubleshooting and support to PayPal merchants integrating the PayPal product.
- Run test scenarios and QA testing for customer integrations.
- Troubleshoot installation issues and ensure a smooth and prompt implementation experience for customers.
- Provides direct technical support to integrated PayPal PayPal merchants. (L1 duties as required)
- Identify and troubleshoot merchant technical issues with PayPal merchant tools.
- Communicate fix or workaround for issue to merchant.
- Work with current MTS tools in order to communicate issues to PayPal merchants and to other PayPal departments.
- Identifies, verifies and documents irregularities in PayPal API functionality, including posting appropriate bugs. Manage bug process when appropriate (i.e., Discover, log, and, follow up on bugs and communicate when fixed).
- Monitors PayPal developer message boards to produce summaries of technical issues and post appropriate responses.
- May give presentations on development to audiences of varying sizes.
- Monitors code rollouts for issues effecting developers and/or the developer test environment (MIE).
- Participates in the development of tools, systems and processes aimed at improving product supportability or overall support productivity.
Requirements
- BS, Technical degree or equivalent experience
- Fluency (oral and written) in Chinese, and English(or Japanese or Cantonese)- 1+ year of experience within Merchant technical services
- Experience with relational databases preferred
- Experience with web technologies, development languages and environments, including 1 or more of the following: C/C++, Perl, Java, VB, .Net, SQL, MySQL, PHP, Cold Fusion, ASP,Window Servers, Unix/Linux, xml
- Excellent customer handling skills
If you are interested in this position, please feel free to send me your updated resume, thanks.
作者：abby.xi 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 猎头职位 - Technical Support Engineer - Shanghai -- abby.xi - (3377 Byte) 2010-10-26 周二, 15:28 (1271 reads)
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