• Part of IBM Worldwide PFE team, supporting AP(Asia Pacific) customers.
• Highest level(Level 3) of field technical support on IBM N series storage product. Work as interface of the AP field team and the worldwide development team.
• Identify pervasive problems and provide action plans to recover machines
• Provide tips, documentation, to resolve customer problems.
• Work closely with the Field Project Office to resolve customer complaints by visiting key customers and provide onsite support.
• Collaborate with Service Planning to develop technical or service strategies
Required Skills
Job Requirements: Computer Science or Computer Engineering major.
• Excellent analytical skills and problem solving skills, especially on storage product.
• Good communication and coordination skills.
• Active learner.
• Spirit of dedication and devotion under stress.
• Storage knowledge is must.
• English: Fluent in speaking, reading and writing(CET-6 or above).
•
Preferred:
• IBM N series storage or NetApp storage skill
• Database(Oracle/DB2/SQL Server) implementation
• VmWare
• SAN
• UNIX/Linux
• Microsoft product skills like SharePoint/Exchange/Hyper-V
• TCP/IP•
Required
Bachelor's Degree in Social Sciences
At least 5 years experience in N series system
English: Fluent
