SKILLS AND COMPETENCIESYou are the right person for this job if you bring in the following:
Excellent customer management skills
•Proven ability to work with customers on project- and senior management level
•Project management experience
•Broad understanding of SAP solutions and NetWeaver technology
•Broad understanding of the SAP organization
•Fluency in English and preferably Chinese
EXPECTATIONS AND TASKS
As TQM (f/m) you will be responsible for the following tasks:
•Understand the customer's solution landscape and business processes
•Acquire the role of a trusted SAP advisor inside the customer organization
•Create detailed engagement and service plans and drive their execution
•Coordinate involvement of SAP Support resources onsite and in the back office
•Identify top issues, define according action plan and drive the resolution process
•Report to management and executive level
•Travel requirement at least 50%
WORK EXPERIENCE
The ideal candidate would have:
•Master Degree or equivalent
•A consulting background or a support background with customer focus
职位要点分析:1) 针对一个大型客户,确保项目流程稳定;
2) 项目在实施过程中,需要TQM协调关系,找到客户真正需求,结合公司可以提供的支持,平衡与协调之间的关系;为客户解决问题;
3)管理整理项目能力,与Engineer一起合作,解决Engineer提出的技术问题,需要更多了解SAP产品,可以是做过SAP Solutions或熟悉SAP NetWeaver的人选,附加更强的沟通协调能力与管理整理项目能力
4)英语熟练
面试流程:
Report Manager会参与面试,其中包括德国人,所以需要人选很强的英语沟通表达能力,如果人选条件非常好,可以先电话面试,再协调其他面试。
prefer ba<x>se in Beijing Report to Manager(Shanghai)
薪资标准:TQM: Grade 6-7