EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Excellent customer management skills
Proven ability to work with customers on project- and senior management level
Project management experience
Broad understanding of SAP solutions and NetWeaver technology
Broad understanding of the SAP organization
Fluency in English and preferably Chinese
EXPECTATIONS AND TASKS
Understand the customer's solution landscape and business processes
Acquire the role of a trusted SAP advisor inside the customer organization
Create detailed engagement and service plans and drive their execution
Coordinate involvement of SAP Support resources onsite and in the back office
Identify top issues, define according action plan and drive the resolution process
Report to management and executive level
Travel requirement at least 50%
WORK EXPERIENCE
Master Degree or equivalent
A consulting background or a support background with customer focus
3+ years experience in customer interaction
