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 猎头职位：上海/香港/马来西亚-亚洲区客户支持经理-50万-美国上市医疗技术公司 |
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jackiesong
[博客]
头衔: 海归中将
加入时间: 2010/01/25
文章: 1724
海归分: 499049
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作者：jackiesong 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
JOB DESCRIPTION
Job title: Customer Support Manager
Reports to: Regional Service Director, Asia Pacific
Direct Reports: As Applicable
Location: Asia (Location can be Shanghai, Hong Kong or Malaysia)
Overall purpose of job
• Management of the Customer Support activities within Asia (excluding China)
• Act as a point of contact for all distributors and customers in Asia (excluding China) for the servicing and technical support of company equipment.
• Supervision of any Customer Support personnel in the associated geographical region
• Provide support for the commercial team for technical related issues..
Territory
Asia (excluding China)
Principal Accountabilities
• Accountable for the revenue and operating expenditure of the Asia Customer support organisation
• Provide first hand information of spare parts/machines model identity, availability, pricing, shipment to all distributors.
• Manage the process of generating and issuing of passwords to activate product licenses for all distributors
• Managing technical support function to answer direct technical enquiries from distributors and direct them to the appropriate enquiry channels if necessary
• Managing the shipment and return of warranty spare parts
• Monitoring and forecasting spare parts revenue and sales
• Preparing budgets and managing the adherence to budget expenditures
• Managing the process of regional pricing of spare parts to insure they are in line with market conditions.
• Organising, approving and coordinating service training courses upon requests by distributors.
• Visiting distributors regularly to resolve outstanding service issues
• Use performance metrics to monitor the service level achieved within region.
• Responsible for setting and agreeing individual personal objectives with the Regional Service Director and actively participating in the performance appraisal of those objectives
• Responsible for investigating and develop a direct Customer Support organisation dependent upon commercial strategy for the region.
• Responsible for the management of any Customer support personnel in the associated geographical region
• Responsible for adherence of the regional Customer Support organisation to the relevant QMS procedures
• Ensure Customer Support personnel maintain the relevant skills and knowledge in order to accomplish the required performance of duties Responsible for ensuring safe work practices are followed at all times to assure the health and safety of oneself or other persons in the company
• Maintain company confidentially in all dealings with customers an product knowledge
• Perform other duties and responsibilities as directed by the Regional Service Director
MINIMUM REQUIREMENTS
• Ability to dissect technical information accurately and to focus his/her respective team on the (emerging) tasks at hand.
• Strong interpersonal skills to manage service engineering, customer service personnel relationships.
• Ability to delegate responsibility to appropriate technical service personnel to achieve respective departmental objectives.
• Possesses skills to lead, direct and support personnel in his/her function utilising a range of communication and support skills.
• Knows and understands company products and their key attributes.
• Displays a positive and professional attitude internally and externally.
• Team member, willing to act on behalf of his/her colleagues in the company.
• Ability to identify customers wants and acts accordingly.
• Ability to travel within Asia Pacific, with the need to stay away from home.
• Willingness to work / travel on weekends at times.
• Effective communication skills and ability to interface with different nationalities and backgrounds.
Person specification
• Minimum education requirements: scientific / engineering degree or associated experience
• Understanding of the servicing of capital devices
• Self motivated.
• Analytical and problem solving skills.
• Evidence of effective planning, prioritisation, and organising skills.
• Ability to work with wider team to build strategic vision for Customer support in Asia
Feel free to contact [email protected](mail&MSN)
职位转自：https://www.krimx.com/article/view.asp?id=1693
Krimx.com 是复旦、中欧MBA发起的猎头职位分享网站
作者：jackiesong 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 猎头职位：上海/香港/马来西亚-亚洲区客户支持经理-50万-美国上市医疗技术公司 -- jackiesong - (9489 Byte) 2010-6-11 周五, 14:17 (1787 reads)
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