Job Function: Manage the strategic production change management
process within Operations & Finance IT
Reporting To: Senior Change Manager (Birmingham)
Overview of the role / Responsibilities
As a Change Manager you will be responsible for operating a scalable and transparent production change control process for 1000 applications within Operations & Finance IT. You will also be responsible for reviewing these change tickets and chairing Change Advisory Boards across multiple business lines.
Activities may include:
- Raising and reviewing change control requests
- Setup and chair Change Advisory Boards
- Help refine Change Management process
- Maintain forward schedule of change
- Provide regular communication to senior management team of change in their area
- Working with the deployment and release teams to create a pipeline of change
Experience/Background:
- Change management
- Strong ITIL aligned service management experience
- Experience of managing relationships across multiple cultures and time zones
- Financial industry experience is desirable
Personal Characteristics:
- Strong analytical mindset
- Excellent communications skills
- Fluent English skills
- Capable of taking tasks that are only roughly defined, yet involve complex interactions with other tasks and projects, and translating them into concrete initiatives.
- Proactive in finding problems, defining and implementing solutions for them.
Skills Required:
- Technical understanding of UNIX, Oracle, Solaris (not detailed)
- ITIL v2 or v3 Aligned service management & change management
