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猎头职位-北京-全球知名公司高薪急聘最终用户支持高级经理 |
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yydldzh [博客]
头衔: 海归上士
加入时间: 2008/03/31 文章: 26
海归分: 1910
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作者:yydldzh 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
Job Responsibilities:
• Provides technical support to executives, end users and customers for internal IT infrastructure
• Interacts with all appropriate departments within IT in order to restore service and/or identify problems
• Documents and/or supervises the documentation of IT related processes and procedures.
• Provides training, mentoring, coaching, and leadership for end user support staff.
• Maintains appropriate service level agreement (SLA) within tickets in Remedy system and ensures that the engineers are complying with the OLA/SLA.
• Responsible for managing the helpdesk team that fields incoming help requests from end users via both telephone and e-mail in a courteous manner.
• Build rapport and elicit problem details from end users / customers.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Maintains and sets direction on desktop computing environment, including hardware, operating systems, patching, imaging, and application delivery.
• Perform UAT to ensure problem has been adequately resolved.
• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Requirements gathering from business groups and technology teams
• Documenting Process workflows
MSN:[email protected]
Tel: 010-65888118-237
作者:yydldzh 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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- 猎头职位-北京-全球知名公司高薪急聘最终用户支持高级经理 -- yydldzh - (1343 Byte) 2008-12-16 周二, 16:06 (2010 reads)
- 支持 -- talent360 - (2 Byte) 2008-12-17 周三, 11:43 (311 reads)
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