Requirements:
· College above with background in IT related majors
· 4-5 Years of experience in IT industry, and 1 years+ project management experience
At least 3 years experience in IT industry with direct experience as a Service Desk/Help Desk, Onsite Support Engineer
· Previous experience working in an MNC would be advantageous
· Excellent communication and interpersonal skills at all levels
· Demonstrated skills with PCs and MS Office Appliances (i.e., Word, Excel, Powerpoint) as well as internet knowledge
· Must be able to stay calm under pressure, multi-task and be flexible
· Must be able to demonstrate a practical approach to problem solving
· Good written and oral communication skills in English language is required, CET6
Responsibility:
System Operation:
·Excellent understanding of the role of a Customer Service Engineer
·A wide range of Microsoft Operating System experience in PC, Server and Network areas
·In depth Microsoft application software such as MS Exchange, MS Office (including Word, Powerpoint, Excel, Visio, Project, Access, Outlook, etc.) and or Lotus Notes Suite.
·In depth experience in other Microsoft Windows based user applications (AutoCAD, Adobe Acrobat, WinZIP, Win RAR, Norton AV/Securities, PC Anywhere, etc.)
·In depth experience in Microsoft based server installation and configurations (DHCP, AD, DNS, SMTP, RAS, etc.)
·Knowledge and practical experience in Server based antivirus systems (Symantec, MacAfee, Trend Micro)
·Good to have knowledge and experience in UNIX (Linux, AIX, etc.)
·Knowledge and practical experience in Database Installation & administration (MS SQL)
·Network setup and configurations (Routers, L3 switches, Firewalls, Access Control equipment, QoS equipment, Proxy)
·Certifications in Network and Server Operating Systems.
Project management:
·Being capable to create and execute small or medium level project work plans and revise as appropriate to meet changing needs and requirements
·Manage day-to-day operational aspects of the project and scope
·Review deliverables prepared by team before passing to client
·Effectively enforce project standards professional service delivery to customer by integrated process and follow up
·Prepare for engagement reviews and quality assurance procedures
·Ensure project documents are complete, current, and stored appropriately
·Drive and coordinate team member to achieve SLO target, and fix problems that can not be solved by team members
