Customer Relationship Management professionals focus on marketing and customer strategy, marketing sciences, customer insight, customer interaction, and contact center transformation. They help our clients acquire, develop, and retain satisfied, loyal customers, achieve profitable growth, and create economic value in the client's brand.
Key responsibilities may include:
Development of customer segmentation models and related customer strategies
Development of cross-sell/up-sell/churn predictive models and campaign strategies
Development of marketing plan and campaign design. Track campaign performance and measure campaign effectiveness
Development of customer loyalty strategy and loyalty program design.
Qualifications:
4+ years’ experience in below the line marketing, preferable in CRM agency, marketing agency
Experience in customer analysis or market research
Experience in account management, or client management; experience in leading small team; experience in working with data analyst and creative personnel is preferred
Good command of English
Telecom industry knowledge and experience is preferred
Proactive and creative, good communication skills, good problem solving skills
• Candidates can be base in Beijing or Shanghai
Professional Skill Requirements
• Proven success in contributing to a team-oriented environment
• Proven ability to work creatively and analytically in a problem-solving environment
• Desire to work in a fast pace environment
• Excellent leadership, communication (written and oral), presentation and interpersonal skills
