Job Summary:
To provide technical support for our customer base in their native language to resolve technical issues they may encounter using our software products. The position requires providing support to our customers and on site personnel via telephone and interfacing with our global support structure for problem resolution.
Requirement:
1. Excellent written and verbal communications skills in Japanese and English
2. 3+ years professional software support experience to include a minimum
of 1 years of customer technical support roles.
3. With this experience the applicant must be able to demonstrate exceptional skills in supporting customers over the phone and include professional development experience and/or strong scripting capabilities.
4. A minimum of 2 years successful diagnostic and problem-solving
coding/testing skills.
5. At least 2 years experience administering a mix of UNIX and Windows
computer systems
6. Familiarity with the operation and support of various applications
7. Ability to multi-task due to ever changing support priorities
8. Experience with Java, GUI, and/or email-related software a plus.
9. Minimum level of education: Degree in Computer Science or demonstrated experience within the computer industry.
