Symbio Group provides engineering-focused software development, globalization and testing services that help Fortune 500 companies launch and support products in the global marketplace.
Symbio was founded in 1994 by a group of engineers from one of IBM's international research and development labs, and is now a tightly integrated software foundry that functions as a cost-effective extension of our client's development teams.
Our global presence enables us to utilize worldwide project teams located in offices and development labs around the globe, creating cost and time-to-market benefits for our clients. Working in twelve development centers and offices in the United States and internationally, we have completed over 1,000 projects. Every one of these projects has been a success and more than 90% of our work is with clients whom we've served before.
Clients: Our clients include AOL, CA, Citigroup, IBM,Intel, MasterCard, Mercedes Benz, Microsoft,Nokia, Nortel, Oracle, Palm, Sony, as well as over 200 other leading companies around the world. Locations: United States: Boston, Los Angeles, Seattle, Silicon Valley, Washington DC.
International: Beijing, Ho Chi Minh City, Taipei, Tokyo.
Services: Globalization
Software Development and Maintenance
Quality Assurance and Testing
Technology Deployment and Support
With it rapid development in China, Symbio aggressively expending its presence in China and is now looking for suitable talents to fill the following position for Beijing Symbio. For more information, please review (https://www.symbio-group.com).
招聘职位： Support Engineer
Qualifications:
Provide technical customer support of IBM products/systems to ensure customer expectations of product and service are satisfied.
Provide basic to complex support for IBM-FileNet customers via live telephone, email, and other support channels as required
Conduct independent case research using company supplied research tools, databa<x>ses, knowledge ba<x>ses, product/system testing, Internet, etc., in order to find solutions to customer reported problems.
Actively participate in team and department level meetings to exchange technical knowledge, case status, etc. via open discussion. Take leadership role to create and conduct transfer of information (TOIs) as required to share information across the team and department, and assist peers as needed.
Education: Generally requires at least a Bachelor of Arts/Science Degree in appropriate discipline or equivalent along with appropriate experience.
Experience & Skills:
Effective Japanese written and verbal communication skills required.
Requires knowledge of engineering or computer science principles, theories, concepts, practices, and techniques as they particularly apply to work performed in the respective area of client/server ba<x>sed product line including UNIX or Windows environments.
Requires an understanding of related disciplines.
Must have ability to understand and explain technical issues.
Knowledge in at least several of the following areas is also required: Java; Java Programming; .NET; Content Management; Records Management; web ba<x>sed applications; SQL; Oracle; Application server - Web Sphere; Web Logic; Tomcat; JBoss; LDAP; IIS; xm<x>l.
Additional Remarks: Work hours are Monday – Friday 8:00 a.m. – 5:00 p.m.
