MS Excel and data analysis skills
Call centre background
Written and spoken Japanese /English
Administrative procedures
Performance managed culture and organization
Project management
Accounting / Banking environment
Responsibilities/Authorities
Operational Responsibilities
Run the day to day activities of the Quality Assurance programme in Dalian for the Service Desk (Recording / Upload recordings / Evaluate recordings/ Summarize scores/ Provide report)
Call evaluation
Call evaluation
Service desk training
Member of Team Effectiveness Task Force in Dalian
Lead process improvement project
Commercial & Financial Responsibilities
No direct line reports in this role
People Management Responsibilities
No direct line reports in this role