To be responsible for the consumer technical support related with care line and customer service
To handle the customer complaint related issues, especially from key end users
Be responsible for the management
To cooperate with internal departments to settle the customers requirement, and address root cause to eliminate future repetitive possibility
Lead a big team of Customer technical support
Project Management
Benchmark of market competitor and successful case
Qualifications:
Bachelor Degree holder with 3-4 years’ experience in customer service, and also with previous experience in handling media/external TS channel is preferred
Good proposal skill Market and product background of IT Industry
Experiences in handling key accounts, but matured interpersonal communication and people management skills
Proven record in team leadership as well as a team player.
Energetic, flexible and able to work under pressure
Fluent English speaking and writing skills is a better
年龄: 42
