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 ∴猎头全球职位:SAP CRM Business Systems Analyst, IT 051 |
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vicky
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[个人文集]
头衔: 海归上校
性别:  年龄: 42
加入时间: 2006/08/14
文章: 614
海归分: 99729
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作者：vicky 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
Position: SAP CRM Business Systems Analyst, IT
Key Responsibilities:
This is a key position for a senior level IT business systems analyst who has demonstrable, up-to-date and hands-on technical & enterprise systems knowledge with the relative background to take prime responsibility for satisfying the APAC (Asia Pacific) business application systems requirements with focus on the NGS ( Global Services) Global Support and Service Logistics functions.
The successful candidate will work closely with senior business executives in NGS to fully identify their IT application requirements (including new project, enhancement requests and support), ensure alignment of those needs with global IT priorities/ business initiatives, and work in collaboration with the HQ Global Business Applications team in Sunnyvale, CA USA to deliver solutions.
The scope of this role will be focused in the Customer Service application area, including processes within the ‘Implementation to Support’ business cycle. A well-rounded understanding of the business processes and operational functions within customer service and support, including order and case management, install base tracking, warranty and contract management, break/fix, and service logistics is required. Exposure to more detailed finance and product marketing processes is also desirable.
The ideal candidate will have an extensive SAP CRM - Service Management application systems background and hands-on experience of managing the full lifecycle of IT application system implementations within multi-national companies where employees are dispersed globally. The candidate portfolio should include formal IT background/training, first-hand understanding of business processes, systems analysis/consultancy, project management, applications support, high-level business communication acumen, and a demonstrable track record of execution and delivery.
This position will be based in Dalian, China, but may require frequent travel to other office locations and occasional travel to the U.S. and other regions.
Essential Functions:
• Partner with key NGS business stakeholders to support APAC customer service systems and processes
• Serve as IT focal point of contact onsite, with ownership and accountability for all IT related issues
• Collaborate with the Global Business Application support and development teams to manage and support ongoing business operations in the ‘Implementation to Support’ business cycle
• Provide production support including monitoring and resolving issues on all system batch jobs that impact the APAC GSC business processes and operations
• Collaborate and partner with senior NGS business managers to jointly define and refine the NGS APAC business requirements
• Establish excellent working relationship with internal customers as well as key corporate and other regional IT teams; leverage Managed Service Provider (MSP) resources to deliver seamless IT support to business functions
• Proactively partner with APAC business process owners to drive continuous process improvements and operational efficiencies, provide guidance and recommend scalable solutions to satisfy cross-functional business requirements, while maintaining a cohesive systems architecture consistent with corporate IT strategy and guidelines
• Provide support in the areas of analysis, testing, customization, debugging and implementation for desktop and laptop computer systems and operating systems software, leveraging 3rd party resources as appropriate
• Where required and relating to APAC applications portfolio/ projects, manage key vendor relationships, contract negotiations, and service level agreements (internal and external)
• Deliver technical direction and solutions, consistent with Global IT strategy and direction
• Foster a positive team environment
Qualifications and background:
• Ten+ years experience in information technology, with at least three to five years of project management experience leading and managing application systems on a regional APAC basis in a fast moving global, multi-national technology company
• Proven experience and track record supporting the entire range of CRM applications, with focus especially in SAP CRM Service Management
• In-depth CRM systems knowledge, minimum of 2-3 years experience in SAP CRM Service Management functional module supporting call centers and service logistics.
• A strong and broad background in enterprise systems, program management and infrastructure technologies, with demonstrable success in collaboration with business units for strategic/ large scale IT project implementations, gained within global corporations which have scaled
• Strong business/ relevant industry acumen with the ability to quickly and thoroughly understand business priorities, operations, and IT systems enablement potential
• Large scale project and program management exposure, including full-cycle implementation and global rollout of tier-1 application systems (e.g. SAP, Oracle, Siebel). Must have experience with managing regional rollouts of a global program, including conducting system performance testing, stress testing, integration testing, user acceptance testing, conversion/cutover execution, and production deployment/onsite go-live support.
• Post-production regional support responsibility for a major high-tech company in a fast-paced, high growth, dynamic and global environment.
• Broad current knowledge of business technology applications, current trends in IT, and experience evaluating/implementing outsourced solutions and service providers
• Must demonstrate an impeccable track record of delivering projects on-time and within budget set by very ambitious project deadlines in a fast-paced growing business environment
• Extensive IT Program management experience, ideally ITIL qualified
• Sound understanding of business processes in hi-tech businesses and the know-how to develop and maximize opportunities for exploiting technology in support of the business
• Global team player with the ability to work under pressure and manage multiple tasks against set deadlines
• The ideal candidate will have worked for storage, networking or related high-technology companies and will have a track record of handling rapid growth
• Fluency in both English and Chinese (Mandarin) with excellent verbal and written communication skills
• BS in information technology or computer science is required
Personal Attributes:
• A process-oriented individual, with strong project management skills, who has the flexibility to thrive in a fast-paced, unstructured, dynamic organization
• Leadership and work style. Will have the background, maturity and approach to elicit respect in the organization through strong work ethics, technical depth, customer service and results. Skilled in the analysis and definition of project goals and objectives, direction setting and the interpretation of goals into specific deliverables and tasks; a professional with high ambition, the drive and energy required to meet the demands of this senior systems analyst role
• A broad IT background with an in-depth understanding of the generic IT lifecycle model, and up-to-date knowledge of emerging technologies
• Exceptional interpersonal and communications skills at multi-organizational levels
• Results-driven. Capable of demonstrating a strong track record of delivering results
• An analytical professional who applies intelligence and innovation to resolve issues
• Outstanding business judgment. Be able to quickly gain the confidence and respect of the organization, soliciting their ideas and suggestions but must also be comfortable with ambiguity and fast change with the ability to adapt quickly and easily
• Judgment. The ability to make and own key decisions as a senior IT resource, while balancing input from key business stakeholders; strong organization and facilitation skills
• Attitude & mentality. This will be an “achiever” personality with a “can do” attitude combined with a start-up mentality, who strives to resolve issues by knocking down barriers and roadblocks to achieve deadlines. Will be a self-starter who maps their own direction to succeed and is never afraid to address issues outside their area of responsibility
• Team-player. Must be a strong team player who values building partnerships, with the ability to work with peers and senior management to create a collaborative environment
• Ethics. Strong personal and professional ethical values, impeccable integrity, trustworthy
作者：vicky 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 ∴猎头全球职位:SAP CRM Business Systems Analyst, IT 051 -- vicky - (8630 Byte) 2008-1-31 周四, 16:28 (1067 reads)
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