Business Area: PLM Solutions Asia Pacific (PLMAP)

Job title: Senior Expert Specialist

Reports To: Director, Expert Services

General Description:
Expert Specialist uses the technology and best practices developed by Siemens PLM Software globally to assist customer to conduct technology workshop, to review quality of project deliverables, and to provide advice and guidance to project team. Senior Expert Specialist requires two or more years of Expert Specialist working experience and demonstrates customer satisfaction plus contribution to the Global Expert Services team technology development.

Specific Responsibilities:
- Provide billable onsite or offsite Expert Services to support customers in order to achieve 100% customer success and satisfaction goal via the Siemens PLM Software Expert Workshop, Review and Mentor services. Compose and peer review Expert Services Report containing executive summary, findings, solution and/or technology issues and recommendations. Establish long term relationship with assigned key customers via Customer Technology Management. (Estimated effort: 50%+).
- Work closely with Global PLM Technology Experts and Direct Report Management to build up and to improve Expert Services practices. Contribute to the Expert Knowledge and Best Practice Database to improve Expert Services content and quality.
(Estimated effort: 25%).
- Assist Expert Services Director to integrate Siemens internal Sales and Marketing team to promote Expert Services for all PLM projects in home Country.
- Be a mentor for assigned Expert Specialist.

Job Requirements:

Personality:
- A Team Player both internally and externally including partner and customers.
- Has strong desire in learning advance technology and software solution.
- Willing to learn and to keep up-to-date with the newest PLM technologies
- Professional presentation and convincing personality.
- Good business sense with a positive, get-it-done attitude balanced a well developed sense for realities.
- Self-starter with well developed sense for priorities and the ability to follow through
- Mature, pleasant, well organized, self-motivated, reliable, responsible, factual, punctual and able to work under pressure.
- Respect different Cultures and willing to travel to project site for one week to few weeks for onsite services delivery.

Communication Skills:
- Good in presentation, communication and be able to drive people and obtain result independently.
- Be able to lead customer project team to work collaboratively for the delivery of Expert Services.
- Able to proactively acquire and communicate technology best practice and latest information for customers and partners.
- Be perceived as a trusted technical advisor by customer and partner.
- Fluent in both spoken and written English.
- To master one or more additional Asian languages would be advantageous.

Job Skills:
- Must be a Siemens PLM Software Advanced Certified Consultant.
- Good understanding in Manufacturing Process, Design and Production BOM, Product Design Process, Life Cycle and Business Management.
- Working knowledge of Teamcenter Product is definitely an advantage.
- Deep Working Experience in 2-Tier, 3-Tier and 4-Tier Solution Architecture around J2EE and .Net Technology. Working independently and confident in analyzing technology Issues and trouble shoot problems.
- Oracle DBA/MSSQL Server with Performance Tuning experience at different layers in the architecture; System Administrator of a solution with more than 300 users; Good working knowledge in Unix/Linux, Windows Server, .Net Sharepoint Servers. Developer experience in using IDE, J2EE Application Server, Web Servers, HTML, xml, ASP, JSP, SOAP, IDE Eclipse and/or C++. Previous working knowledge in CAD/CAM tools in a multi-users environment is a plus.
- Scalability and Performance Testing Tool experience. eg. LoadRunner.
- Ability to handle multiple external and internal concurrent assignments and meet deadlines.

Qualifications & experience:
- 9+ years in the information systems or consulting field required.
- Bachelor or Master degree holder in Engineering or Information Technology.
- Working experience in Manufacturing Industry.
- Knowledge and working experience in IBM, HP and/or SUN Servers.
- Two or more of the following certifications: J2EE, SCEA, SCJA, SCJP, xml, Oracle DBA, MCSE or MS .Net.

Alex Lu
Consultant
I.T.

Manpower Professional
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